Casinoolus Privacy Policy — our commitment to keeping your information safe

Casinoolus (https://casinoolus.biz) is an online platform built for gaming enthusiasts in Bangladesh. This Privacy Policy explains how your information is handled across our website, mobile app, and any other digital channels we operate.

This policy applies to:

• For all registered members of Casinoolus.
• Also applies to visitors who browse the website without creating an account.
• For anyone who contacts our support team.

We believe transparency is the best policy. That's why there are no hidden data practices at Casinoolus — what's written here is exactly what we do.

Casinoolus collects three types of information from you, each serving a specific purpose:

Personal identification information:

Identity Verification (KYC) Information:

Usage & Technical Data:

Casinoolus collects information in several ways:

• Directly from you: Registration forms, KYC submissions, deposit forms, and messages sent to support.
• Automatically: Automatically, through cookies, log files, and tracking pixels while you use the platform.
• From Third Parties: Payment providers (bKash, Nagad), identity verification services, and fraud detection partners.
• From public sources: Sanctions lists or other government databases as required by law.

Casinoolus does not use your data for any unauthorized purpose. The main reasons we process your information are:

• Account management: Creating your profile, verifying logins, and saving your settings.
• Payment processing: Processing deposits and sending out winnings.
• KYC & Fraud Prevention: To verify your identity and prevent money laundering.
• Customer Support: To properly address your complaints and questions.
• Personalized Experience: Recommending games and offers tailored to your preferences.
• Legal obligations: Submitting required reports to regulatory authorities.
• Security Monitoring: Detecting and preventing suspicious activity.

Casinoolus only shares your information with third parties for specific, limited reasons. Those parties may include:

• Payment Providers (bKash, Nagad, Rocket): Information required to process transactions.
• KYC verification services: Authorized partners for identity verification.
• Fraud detection services: To ensure security.
• Legal Authorities: When required by a valid court order or regulatory authority.
• Cloud service providers: For data storage and security purposes.

In all cases, third parties are contractually bound to uphold our privacy standards. They are not permitted to use your information for their own purposes.

Casinoolus uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience.

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Casinoolus uses industry-standard technology to protect your data. Our security framework includes:

• SSL/TLS Encryption (256-bit): All data transmitted between your browser and our servers is encrypted.
• AES-256 Database Encryption: All sensitive data stored in our systems is kept in encrypted form.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS Protection: To block external attacks.
• Regular Security Audits: Audited by a third party twice a year.
• Restricted Access: Employees can only access the information required for their specific role.

As a registered member of Casinoolus, you have the following rights regarding your personal information:

To exercise this right, email us at support@casinoolus.biz. We will respond within 30 days.

Casinoolus does not retain any data longer than necessary. Our general data retention policy:

• Active Account Data: Retained for as long as your account remains active.
• Financial records of closed accounts: Up to 5 years as required by legal obligations.
• KYC documents: Up to 5–7 years in accordance with applicable regulations.
• Customer Support Conversations: Deleted after 3 years.
• Log Files: Up to 1 year.

Casinoolus never knowingly collects information from anyone under the age of 18. If we become aware that a minor's data is in our system:

• That account will be immediately suspended.
• All relevant data will be deleted as soon as possible.
• The parent or guardian and relevant authorities will be notified if necessary.

Parents are encouraged to install parental control software on devices used by their children.

Casinoolus may update this Privacy Policy at any time. When changes are made, our policy is:

• Members will be notified in advance by email or SMS whenever significant changes are made.
• A "Last Updated" date will always appear at the top of the page.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns, contact us directly at support@casinoolus.biz.